Shipping policy

Shipping Policy

We currently ship within the United States.

Processing time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). During launches or high-demand periods, processing may take longer.

Shipping rates

Shipping rates and options are calculated at checkout. If you are eligible for free shipping, it will automatically apply at checkout.

Delivery time

Estimated delivery times depend on your location and the shipping method selected at checkout. Delivery dates are estimates and are not guaranteed.

Order tracking

Once your order ships, you will receive a confirmation email with tracking information.

Address accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Lost, delayed, or stolen packages

If your package is delayed, lost, or marked as delivered but not received, please contact us at support@goatbyzk.com and we will help you work with the carrier. Replacement or refund decisions are handled case-by-case.

Damaged items

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photos of the packaging and item.

Contact

For shipping questions, email support@goatbyzk.com.